CUSTOMER SERVICE SPECIALIST I

Job Overview

TE Connectivity's Spanish - Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Objective :

Customer Service Representatives (CSRs) are crucial as they serve as the primary point of contact for both customers and the company. They will lead the order-to-cash process, ensuring seamless communication and efficient handling of customer inquiries, orders, and issues. Their responsibilities include managing customer interactions, processing orders, addressing concerns, and coordinating with internal teams to ensure timely and accurate delivery of products and services. This role is vital in maintaining customer satisfaction and fostering strong, long-term relationships.

Responsibilities

• Be the face and voice of TE Connectivity to drive company growth by delivering an Extraordinary Customer experience. 
• Coordinates customer/TE Products relationship.
• Strong communication skills in Spanish Language (Read and Write) to converse with customers and stake holders 
• Supports the clear and effective communication of customer expectations to the organization and demands accountability for performance to agree upon commitments
• Ensures customer report cards and JIT/MLA/Kanban agreements are summarized and understood. 
• Independently, or as a team member, investigates and resolves customer issues (delivery, price, quality, product and tooling information, etc.). 
• Takes complete ownership of problem resolution.
• Utilizes business knowledge to recognize sales opportunities and prevent the loss of existing business. 
• Provides timely, accurate, complete responses to customer or sales inquiries.  
• Teams with Field Sales, Business Segment Managers, Operations and other TE functions to satisfy customer requirements.
• Ensures customer report cards and JIT/MLA/Kanban agreements are summarized and understood. 
• Independently, or as a team member, investigates and resolves customer issues (delivery, price, quality, product and tooling information, etc.). 
• Takes complete ownership of problem resolution.
• Utilizes business knowledge to recognize sales opportunities and prevent the loss of existing business. 

Skills

• Any Graduate (10+2+3).
• Customer focused, excellent oral and written communication
• Spanish Proficiency- B2 / C1 
• Experience in Customer Service, Sales operations, Supply chain & Logistics.
• Bachelors technical or business degree preferred or equivalent experience.
• Flexible with shifts.

Competencies